Most Recent Posts
Is it worth a dime or some finger snapping to create a better workplace? Absolutely. Our new column for Inc.
Don’t do what everyone says you should do … and other wisdom from those who learned the hard way. Over the years we’ve interviewed thousands of people about their work, including many recent retirees. One of our favorite questions for the recently departed (from work) is about their regrets. Their ideas on what to avoid [...]
As a young manager working for a large hotel chain, Bill Keena was tasked with interviewing a group of MBA students for potential jobs. The HR leader handed him a list of questions to ask the fresh-faced recruits. “I think they’ve practiced the answers to all of these questions.” “What would you ask then?” the [...]
2013 is a great new year, with great promise for those Global Gurus who would make our work and world a better place with works that propel our leadership to greater heights.
Whether they’re a lifelong mentor or someone you not-so-fondly remember as ‘Voldemort,’ every manager you encounter has something to teach you. Every boss–good or bad–can teach you something, whether it’s what to do or what to avoid at all costs. Here are just a few lessons from some managers who helped us along our life [...]
How one AT&T store made the weekend shift a little more fun and boosted customer satisfaction. Let’s be honest, many people don’t like working on weekends, and that can impact the quality of customer service they deliver. But one AT&T leader found a way to make working on Sundays fun. Our new column for Inc. magazine. [...]
These 3 exercises will help accelerate positive change in your business and in your interactions with employees. While there are countless accelerants that can be applied to different businesses, here are 3 that have helped spur change for some great organizations and leaders. These are just a starting point, but give them a try and [...]
When your team seems stuck, this discussion will help you determine your core values. It was early 2004, and Scott O’Neil, the National Basketball Association’s newest executive, was pacing around his new office, 14 floors above St. Patrick’s Cathedral in midtown Manhattan. His promotion to Senior Vice President of Team Marketing and Business Operations gave him direct [...]
July 18, 2013, Inc Magazine: Have you been letting a busy schedule erode your relationships? It’s imperative to stay considerate no matter how much is on your plate. By Adrian Gostick and Chester Elton Perhaps you know someone like our old business colleague. Let’s call him Sam. When we worked with Sam, we spent time in [...]
Two managers I’ve been working with lately were described to me as “sucking,” and the meaning was very different. Of the first leader, a team member described him in glowing terms, “He literally sucks the creativity out of you. He demands you give him your best ideas, absolutely demands it, and he’s willing to try [...]