Most Recent Posts
He’s the gift that keeps giving: Our worst employee ever. My new column for Inc magazine.
When it comes to landing a new job or a big promotion, follow up can be almost as important as the interview. Our new column for Inc.
While many of us spend our Thanksgiving days expressing gratitude for families, friends, health or prosperity, what about thanking the people who make your business possible: Your team. Our new column for Inc.
What we’ve learned from surveys of more than 850,000 people. Our new column for Inc.
Is it worth a dime or some finger snapping to create a better workplace? Absolutely. Our new column for Inc.
Don’t do what everyone says you should do … and other wisdom from those who learned the hard way. Over the years we’ve interviewed thousands of people about their work, including many recent retirees. One of our favorite questions for the recently departed (from work) is about their regrets. Their ideas on what to avoid […]
As a young manager working for a large hotel chain, Bill Keena was tasked with interviewing a group of MBA students for potential jobs. The HR leader handed him a list of questions to ask the fresh-faced recruits. “I think they’ve practiced the answers to all of these questions.” “What would you ask then?” the […]
2013 is a great new year, with great promise for those Global Gurus who would make our work and world a better place with works that propel our leadership to greater heights.
Whether they’re a lifelong mentor or someone you not-so-fondly remember as ‘Voldemort,’ every manager you encounter has something to teach you. Every boss–good or bad–can teach you something, whether it’s what to do or what to avoid at all costs. Here are just a few lessons from some managers who helped us along our life […]
How one AT&T store made the weekend shift a little more fun and boosted customer satisfaction. Let’s be honest, many people don’t like working on weekends, and that can impact the quality of customer service they deliver. But one AT&T leader found a way to make working on Sundays fun. Our new column for Inc. magazine. […]